©2019 by NuLeaf Aroma Technology Ind. Co., Ltd.

FREQUENTLY ASKED QUESTIONS

Do you have your own factory and where is it located

  • Yes, we have our own factory located in Dong Guan, China.

Do you provide OEM/ODM services?

  • Yes, we have in-house designer & engineers to help with your project(s).

What is your MOQ?

  • Our MOQ range from 1000 to 3000pc according to your product choice

Do you accept an order less than your MOQ listed?

  • Trial order is negotiable with new customers.

Do you provide samples before ordering?

  • Sample(s) upon request with respective charges and ship with your carrier freight account.

What is your sample and official order lead-time?

  • Sample lead-time is approximately 7~10 working days (varies by qty)

  • Production lead-time is around 35~60 days depends on your product choice

Can I change the color of the product?

  • Yes, color selection is applicable with MOQ order.

Can I print our company logo on the product and gift box?

  • Yes, Logo printing is applicable with MOQ order.

Can I customize my own box?

  • Sure, you may customize color box by providing your desired artwork.

Can I order diffuser combo with essential oil?

  • Certainly! We provide various options for you to choice.

What is your delivery method?

  • It depends on the order quantity. FOB shipment, airfreight and courier service can be made.

What is your FOB port?

  • FOB, Shenzhen (Yan Tian or Shekou)

What is your payment term?

  • 30% pay in advance; 70% balance pay before shipment.

What product conformation certificates do you have?

  • UL, CE, RoHS

What is your warranty term?

  • 1 year warranty.

How can we start business with your company?

  • Enquiry --- Quotation --- Sample request & confirmation ---Order  --- 30% Advance Payment --- Mass Production --- 70% Balance Payment --- Shipping Arrangement --- After-sales Service