FREQUENTLY ASKED QUESTIONS
Do you have your own factory? Where is it located?
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Yes, we operate our own manufacturing facility located in Dongguan, China. Our factory is equipped with advanced production lines and strict quality control systems to ensure consistent product excellence.
Do you offer OEM/ODM services?
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Absolutely. We provide comprehensive OEM and ODM solutions. Our in-house design and engineering teams are experienced in turning your concepts into high-quality, market-ready products.
What is your MOQ?
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Our MOQ typically ranges from 1,000 to 3,000 pieces, depending on the specific product.
Do you accept an order less than your MOQ listed?
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Trial order is negotiable with new customers.
Do you provide samples before ordering?
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Sample(s) upon request with respective charges and ship with your carrier freight account.
What is your sample and official order lead-time?
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Sample lead-time is approximately 7~10 working days (varies by qty)
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Production lead-time is around 35~60 days depends on your product choice
Can I change the color of the product?
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Yes, color selection is applicable with MOQ order.
Can I print our company logo on the product and gift box?
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Yes, Logo printing is applicable with MOQ order.
Can I customize my own box?
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Sure, you may customize color box by providing your desired artwork.
Can I order diffuser combo with essential oil?
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Certainly! We provide various options for you to choice.
What is your delivery method?
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It depends on the order quantity. FOB shipment, airfreight and courier service can be made.
What is your FOB port?
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FOB, Shenzhen (Yan Tian or Shekou)
What is your payment term?
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30% pay in advance; 70% balance pay before shipment.
What product conformation certificates do you have?
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UL, CE, RoHS
What is your warranty term?
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1 year warranty.
How can we start business with your company?
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Enquiry --- Quotation --- Sample request & confirmation ---Order --- 30% Advance Payment --- Mass Production --- 70% Balance Payment --- Shipping Arrangement --- After-sales Service